ACCIDENTS IN THE HOUSE
Q: Will you clean up accidents? May I use newspapers on an uncarpeted area if my dogs are trained to go on newspaper?
A: At each visit, our pet sitters will do a visual spot check of the areas open to the pets and clean any accidents to the best of their ability. Katy Pet Nannies is neither responsible for any stains that may result nor are we responsible for any accidents that may occur between our last scheduled visit and the time you return home. Some pets may soil an area out of spite of you being gone or may be so excited when they hear you drive in that they lose control.
Newspaper tends to stick to the floor when wet and is extremely messy to clean up if it has been used numerous times. We strongly recommend other products on the market for household accidents.
Q: Does Katy Pet Nannies board? Is a pet sitter cheaper than boarding?
A: No, Katy Pet Nannies does NOT board. The answer to the second question is: it depends. How many pets do you need to board? Does the kennel charge extra for any "basic" service? Do you still need someone to come into your house and care for your cat, bird and fish? Will you pay extra for the holidays or because the operating hours extend your pets' stay?
BONDING AND INSURANCE
Q: Is Katy Pet Nannies bonded and insured?
A: Katy Pet Nannies is a fully insured company. Liability insurance is null and void when a key is left outside your home and not physically in our possession.
BREED OF PETS NOT CARE FOR
Q: Are there any dog breeds or types of animals you won't care for?
A: No. We do not discriminate against the type of pet or breed of dog. The "Meet & Greet" allows us to evaluate the temperament of the pets and whether we will be able to safely care for them.
CALLS SAYING YOU'RE HOME
Q: Do I need to call Katy Pet Nannies when I get home? What happens if I forget to call?
A: We are concerned about the welfare of your pet(s) and would like to stress the importance of an "I'm home" call. Unfortunately, accidents do happen and flights are delayed so, for the welfare of your "babies," please let us know you arrived home safely.
If the pet sitter has made the last scheduled visit and we do not receive a call from you, we will try to contact you prior to what a "next normal visit" time would be. If we are not sure you're home, a pet sitter will make a trip to your house to care for your pet(s). You will be charged for an additional visit at the standard rate you are paying.
If you return home early, forget to notify us and we show up for the scheduled visit, the standard visit charge will still apply. We have spent the same gas and time traveling as we do when you aren't home.
Q: What is your cancellation policy?
A: Katy Pet Nannies does not normally charge for cancellations with the following exceptions: 1) if the non-holiday scheduled time frame is canceled less than 24 hours from your departure time; or 2) a holiday scheduled set of visits is canceled less than 7 days prior to departure. You will be charged 50 percent of the total invoice.
Daily Monday through Friday visits while you’re at work do not have cancellation fees. However, you will still be charged for the visit if we are on our way or show up and you are home.
Q: Will there be signs on your car when you come to my house?
A: No. Katy Pet Nannies does have magnetic car signs that we may use on our vehicles but they will be removed before we arrive at your home.
Q: Will you let my cat outside if I say it's okay? Also, I only have cats, shouldn't the price be cheaper?
A: No to both questions. Sometimes cats do escape and Katy Pet Nannies will do our best to catch them and return them indoors. We try to interact with all cats, including the shy ones.
CONTACT KATY PET NANNIES
Q: How do I contact Katy Pet Nannies?
A: You may visit our "Contact Us" page and fill out the form, call us at our office 281-395-0182, or email us at email@example.com. You also will have been given Kim's cell phone number during the initial meeting. Phone calls will be returned as quickly as possible during normal business hours between pet visits. We do not take or return calls while we are visiting a client's house or driving. Sometimes problems occur that are out of our control so please call (again) if you haven't heard from us within 24 hours.
Q: What should I do to prepare for a disaster?
A: Among the suggestions are: 1) locate a few places you can go with your pet(s) in case of an emergency; 2) have an evacuation kit that includes at least one (1) weeks' worth of food and medicine along with bottled water, collapsible bowls, veterinarian records, leashes with pet ID tags, and a blanket; and 3) if you aren't able to evacuate your pet(s), put a rescue alert sticker on a visible window stating the number and types of pets inside the home.
Q: Does Katy Pet Nannies carry a pet first aid kit?
A: Yes. It is always in our possession and our team members are certified in Pet First Aid and CPR.
Q: Do I have to have pets to hire Katy Pet Nannies?
A: No. We offer services to monitor your house and give it a "lived-in" look while you're away. Or you may hire us to water your plants while on vacation.
Q: What happens if Katy Pet Nannies can't make a scheduled visit due to weather?
A: Our pet sitters will do their best to make the scheduled visit(s) to ensure the welfare of your "babies" but, if we deem the roads and weather to be unsafe, we will not be able to. We will then make a visit as soon as safely possible. We will notify you and your emergency contact as soon as we are able to. (Phones, both land lines and cell, may not be operational.)
Q: What is your policy on keys?
A: Two (2) keys are required at the initial consultation. A key must be made available even if you give us a garage door opener or a keypad entry code to use. We may not be able to enter your home with an opener (or keypad) if there is a power outage. For the safety of your belongings, pets, and our sitters, we strongly advise against leaving keys unsecured outside your residence. One option is for you to purchase a lock box that is kept outside your home in a hidden location. We will then need the combination to the lock box. Katy Pet Nannies will keep all keys in a locked location separate from your personal information.
LENGTH OF TIME BETWEEN PET SITTING VISITS
Q: How does Katy Pet Nannies determine how to space the scheduled pet sitting visits out?
A: This is determined during the initial meeting. You tell us what your pets are used to. Can your dog go 10 - 12 hours during the night without going out to relieve themselves? What time do you want your pet(s) to be fed? What is their normal bedtime? We will also take into consideration your departure and arrival times.
Q: Will Katy Pet Nannies administer medications?
A: We will give oral medications per your instructions as long the pet sitter is able to safely administer them.
MEET AND GREET VISIT
Q: What is a "meet and greet?"
A: This is the first initial meeting before scheduled pet sitting visits begin. Please see our "Meet & Greet" page.
NOON VISITS WHILE AT WORK
Q: Does Katy Pet Nannies do noon potty breaks while I am at work?
A: Of course we do! We start these visits at 11 AM.
NUMBER OF VISITS RECOMMENDED
Q: How many visits does Katy Pet Nannies recommend for my dog and cat?
A: Katy Pet Nannies recommends one (1) visit per day for cats and three (3) visits per day for dogs (unless you have a doggy door). Our job isn't to just attend to the physical needs of the pet but also to cater to that pet's need for physical contact (socialization) and personal attention. You may know that your dog has been able to "hold it in" for 12 or more hours but that does not mean that your dog is comfortable doing so or isn't in pain because of it. (Think how you feel when you REALLY need to relieve yourself!)
Q: My dog does fine walking or playing in the front yard off-leash. Will you allow them to do this if I say it's okay?
A: Sorry -- no. We do not know that your dog will obey our commands as well as they do you. For their safety, we will NEVER allow them to be off-leash when not in the security of a fenced yard.
Q: My pet stays outside. Shouldn't the rate be cheaper?
A: No. It takes us the same amount of time and gas to get to your house as it would if your pet was indoors. Your pet sitter will interact just as much with the outside pet as the inside one. Also be aware that Katy Pet Nannies cannot guarantee the safety of your outside pet(s). There are numerous other circumstances outside of our control that may occur and, thus, we cannot accept responsibility for such.
PAYMENT METHODS & DUE DATE
Q: What payment methods do you accept and when is the payment due?
A: Katy Pet Nannies accepts cash, checks payable to Katy Pet Nannies, PayPal, and credit cards. Payment is due prior to the first scheduled visit.
Q: Where is my personal data kept?
A: All data is kept in a secured location.
PET SITTERS / PET MINDERS
Q: Will you ever send a sitter I haven't met? Can I hire my friend's teenage son or daughter to do some pet visits to cut down on the cost?
A: Katy Pet Nannies reserves the right to enlist other professional pet sitters.
Due to liability issues, we cannot share pet visits with a friend's child, no matter how mature they are.
PET VISIT PREPARATION
Q: What do I need to do before I go away?
A: Katy Pet Nannies will provide you with a list of suggestions which includes making sure you have enough food for the duration of the visits.
Q: What are your prices?
A: Please see our "Rates & Services" page.
REASONS TO USE A PROFESSIONAL PET SITTER
Q: Why should I hire Katy Pet Nannies?
A: Convenience and peace of mind among other things. Please see our "Why Use Us" page.
Q: Does Katy Pet Nannies have references? Will you furnish names and numbers or email addresses at our first meeting?
A: We are able to give references...but in a round-about way. Due to privacy issues, Katy Pet Nannies will not give out names, phone numbers, or email addresses without the explicit permission from the established client each time. We ask if we can give your name, phone number, and email address to the reference instead.
Q: Does Katy Pet Nannies have a referral program?
A: Yes. Refer a person that schedules a visit and receive a free visit during your next set of visits!
Q: Will I be able to secure pet visits during busy holidays? Will Katy Pet Nannies be able to make the visits at the times I request?
A: Scheduling is on a first come, first serve basis. Katy Pet Nannies will visit at the requested times as closely as possible. However, if an unforeseen situation arises, visit times may be adjusted accordingly. BOOK EARLY FOR HOLIDAYS BY CALLING 281-395-0182 or complete our "Contact Us" form. You may also email us at firstname.lastname@example.org.
Q: Any problem with leaving my alarm activated while I'm on vacation? Can I include Katy Pet Nannies as a contact for my security alarm company?
A: Katy Pet Nannies is more than willing to de-activate your alarm when entering your residence and then setting it again when we leave. We highly recommend that you set up a separate security code for the pet sitters' exclusive use.
Yes, we are happy to be a contact for your security company. You will need to let Katy Pet Nannies know what action you wish to be taken if we are contacted. If you wish us to physically enter your home when an alarm is sounded, you will need to sign an "Admission Authorization" form stating that we are allowed to enter your home even if we are not currently caring for your pet(s). A standard visit rate will be charged.
Q: What services does Katy Pet Nannies provide?
A: All visits will be tailored to your personal needs and priced accordingly.
Q: May I tip the pet sitter?
A: Of course! This is entirely at your discretion.
Q: Will you give my cats and dogs treats?
A: Your pet sitter will give the treats you supply to your cats and dogs per your instructions.
UPDATES ON MY PET(S)
Q: Will Katy Pet Nannies give me daily updates on my pet(s) while I'm away from home?
A: We will happily give your daily updates if requested. Phone calls or texts received after 8 PM will be returned the next day.
VISITS WITHOUT AN INITIAL MEETING
Q: My dogs are "easy." I have to leave on short notice and don't have time to meet with Katy Pet Nannies. Will you take care of my dog(s) if I leave a key outside? What about cats?
A: No. Katy Pet Nannies must have a meeting with you to be introduced to any dogs. This ensures that you are telling them it's okay for us to enter their territory among other things. We CAN schedule visits for cats that we haven't met.